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*Delivery Fee*
Free Delivery Service: Purchase of SGD$50 or above
When an order amount is less than SGD$50, SGD$4.4 delivery charges will be applied.
[Delivery Methods]
Ninjavan
[Delivery Information]
- Products will be shipped within 3-7 working days(working days means Monday to Friday) after the order is confirmed normally.
- Delivery time will be affected by weekends and public holidays. (Shipments cannot be arranged on weekends and public holidays)
- During discount and free shipping periods, holidays, or bad weather, orders may take more time to process.
- No delivery charges will incur for an order canceled within 24 hours from the initial order.
- All rates mentioned above is not included 9% GST.
RETURNS & REPLACEMENTS
1) The product is faulty or of subpar quality.
2) The product received does not match the ordered item.
3) We are unable to provide the product due to reasons beyond our control.
If the product meets the return policy, please contact us at cs.sg@meditherapy.co.kr within 7 working days after receiving the product and we will follow up with you as soon as possible.
[Return and Exchange Procedure]
If the product meets the return and exchange policy, please contact us via cs.sg@meditherapy.co.kr.
Please provide the following information for our cs team to review:
1. Order number
2. Name of the orderer
3. Return address, contact phone number, and name of the person in charge of the return.
4. The name and quantity of the product to be returned.
5. Reason for return or exchange
6. Please provide photos of the product so that our staff can verify the integrity of the product.
※Merchandise delivery error: Please do not unseal the product, please make sure to take a photo of the product sealing the sealing sticker of the product.
※Defective products: Please make sure to take pictures or videos of the defective part of the product.
*Upon receipt of the above email, our cs team will follow up with you as soon as possible. Under normal circumstances, after we receive the returned goods and confirm the return application, we will normally refund your payment within 15 working days.